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Quil Lawrence

Donald Trump picked a military town — Virginia Beach, Va. — to give a speech Monday on how he would go about overhauling the Department of Veterans Affairs if elected.

He blamed the Obama administration for a string of scandals at the VA during the past two years, and claimed that his rival, Hillary Clinton, has downplayed the problems and won't fix them.

The American Civil Liberties Union documented at least 84 veterans in the process of being deported or already exiled from the U.S., despite having served honorably in the military. NPR revisits the story covered last year.

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When clinical psychiatrist Cher Morrow-Bradley and other health care providers call the Veterans Choice program, they are greeted with a recorded, 90-second "thank you" from Veterans Affairs Secretary Bob McDonald.

It's not having the intended effect.

"Why don't you make this easier? The process is so cumbersome, and I have to listen to you thanking me for spending all this time and then I get put on hold," says Morrow-Bradley, adding that she hasn't figured out how to skip the message.

In 2009, Emily Vorland went to Iraq with the Army for a year, hoping it would lead to a career in special operations. That dream was derailed not by the enemy, but by a superior officer, who started sexually harassing her.

"I said no and then reported it. And my direct chain of command relieved him of his position. However, it was three months later when the retaliation started," she says.

NPR — together with member stations from across the country — has been reporting on troubles with the Veterans Choice program, a $10 billion plan created by Congress two years ago to squash long wait times veterans were encountering when going to see a doctor. But as we reported in March, this fix needs a fix.

Many veterans are still waiting to see a doctor.

Stacy Bannerman didn't recognize her husband after he returned from his second tour in Iraq.

"The man I had married was not the man that came back from war," she says.

Bannerman's husband, a former National Guardsman, had been in combat and been diagnosed with post-traumatic stress disorder. He behaved in ways she had never expected, and one day, he tried to strangle her.

"I had been with this man for 11 years at that point, and there had never been anything like this before," Bannerman said. "I was so furious and so afraid."

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The fix is broken.

Two years ago Congress created the Veterans Choice Program after scandals revealed that some veterans were waiting months to get essential medical care. The $10 billion program was designed to get veterans care quickly by letting them choose a doctor outside the VA system. Now Congress and the U.S. Department of Veterans Affairs are pushing through new legislation to fix the program.

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